Return Policy
Effective Date: June 25th, 2025
Last Updated: June 25th, 2025
At Hawthorne, we want you to be completely satisfied with your purchase. This return policy outlines the conditions under which returns and exchanges are accepted.
Quality Guarantee
We stand behind the quality of our products. If you receive an item that is damaged, defective, or misprinted, we will gladly provide a replacement or full refund.
Damaged, Defective, or Misprinted Items
Timeframe: Claims must be submitted within 30 days of receiving your order
Requirements: Photographic evidence clearly showing the defect, damage, or printing error must be provided
Resolution: We will provide either a free replacement or full refund (including original shipping costs)
Process: Contact our customer service team at hawthorneglobalservice@gmail.com with your order number and photos
Wrong Items Received
If you receive an incorrect item due to our fulfillment error:
Timeframe: Report within 30 days of delivery
Resolution: Free replacement of the correct item or full refund
Return: We will provide a prepaid return label for the incorrect item
Customer Satisfaction
Change of Mind / Size Issues
Due to the custom, print-on-demand nature of our products, we do not accept returns for:
Change of mind
Incorrect size selection
Color variations due to monitor display differences
Items that no longer fit your style preferences
Important: Please carefully review size charts and product descriptions before ordering. All sales are final unless the item falls under our quality guarantee above.
Lost or Undelivered Packages
Shipping Issues
Carrier Error: If your package is returned due to carrier error, we will reship at no additional cost
Invalid Address: If your package is returned due to an incorrect address provided by you, reshipping fees will apply
Lost in Transit: Claims must be submitted within 30 days of the estimated delivery date
Tracking and Delivery
You will receive tracking information once your order ships
Packages are considered delivered when marked as "delivered" by the carrier
We are not responsible for packages stolen after confirmed delivery
Return Process
Contact Us: Email hawthorneglobalservice@gmail.com within the specified timeframe
Provide Information: Include your order number, photos (if applicable), and description of the issue
Approval: We will review your request within 2-3 business days
Resolution: Approved returns will receive replacement or refund as appropriate
Refund Policy
Processing Time
Approved refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
Processing time depends on your bank or payment provider
Refund Amount
Quality Issues: Full refund including original shipping costs
Our Error: Full refund including original shipping costs
Customer Requested Reships: Customer pays shipping costs for address corrections
International Orders
The same return policy applies to international customers, with these considerations:
Return shipping costs for international orders may be higher
Customs duties and taxes are non-refundable
Additional processing time may be required for international returns
Exclusions
This return policy does not cover:
Items damaged due to misuse or normal wear
Items returned without prior authorization
Items returned after the specified timeframe
Individually Custom made or personalized items (unless defective)
Contact Information
For all return requests and questions:
Email: hawthorneglobalservice@gmail.com
Response Time: We aim to respond within 24-72 hours
Policy Updates
We reserve the right to update this return policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Note: This policy is designed to align with our fulfillment partner's (Printful) return procedures while protecting our business interests as a startup. All returns are processed according to the capabilities and limitations of our print-on-demand fulfillment system.
Effective Date: June 25th, 2025
Last Updated: June 25th, 2025
1. Acceptance of Terms
By accessing and using Hawthorne website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Company Information
Hawthorne is a print-on-demand clothing brand operating globally.
Business Address: 9 May Field Dr - Kingston, Jamaica
Contact Email: hawthorneglobalservice@gmail.com
Website: https://www.hawthorne-global.com/
3. Use License
Permission is granted to temporarily download one copy of the materials on Hawthorne's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
Modify or copy the materials
Use the materials for any commercial purpose or for any public display
Attempt to reverse engineer any software contained on the website
Remove any copyright or other proprietary notations from the materials
4. Product Information and Ordering
Product Descriptions
We strive to provide accurate product descriptions, colors, and sizing information
Colors may vary slightly due to monitor display differences
All products are made-to-order using print-on-demand technology
Pricing and Availability
All prices are displayed in USD and include applicable taxes where required
Prices are subject to change without notice
We reserve the right to discontinue products at any time
Order Acceptance
Your order constitutes an offer to purchase products
We reserve the right to accept or decline any order
Order confirmation does not guarantee acceptance
We may cancel orders due to pricing errors, product unavailability, or suspected fraudulent activity
5. Payment Terms
Accepted Payment Methods
Venmo
PayPal
Other payment methods as displayed at checkout
Payment Processing
Payment is required at time of order
We use secure, encrypted payment processing
By providing payment information, you authorize us to charge the specified amount
Currency and Taxes
All transactions are processed in USD.
Applicable taxes and duties are calculated at checkout
International customers are responsible for customs duties and import taxes
6. Shipping and Delivery
Processing Time
Orders are typically processed within 2-7 business days
Processing time may be longer during peak seasons
Custom or personalized items may require additional processing time
Shipping Methods
We offer various shipping options at checkout
Shipping times are estimates and not guaranteed
International shipping is available to most countries
Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier
We are not responsible for lost, stolen, or damaged packages after confirmed delivery
7. Return Policy
Returns are governed by our separate Return Policy, which is incorporated into these Terms by reference. Please review our Return Policy for detailed information about returns, exchanges, and refunds.
8. Limitation of Liability
Disclaimer of Warranties
Products and services are provided "as is" without warranties of any kind
We do not warrant that products will meet your specific requirements
We do not guarantee uninterrupted or error-free service
Limitation of Damages
In no event shall Hawthorne be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use our products or services, even if we have been notified of the possibility of such damage.
Maximum Liability
Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.
9. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your information.
10. Prohibited Uses
You may not use our service:
For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To upload viruses or any other type of malicious code
11. User Accounts
Account Creation
You may be required to create an account to use certain features
You are responsible for maintaining the confidentiality of your account
You are responsible for all activities that occur under your account
Account Termination
We reserve the right to terminate accounts for violation of these terms
You may terminate your account at any time
Upon termination, your right to use the service ceases immediately
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Jamaica.
13. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or supply chain disruptions.
14. Severability
If any provision of these Terms is found to be unenforceable, the remainder shall continue in full force and effect.
15. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after changes constitutes acceptance of the updated Terms.
16. Contact Information
For questions about these Terms of Service, please contact us at:
Email: hawthorneglobalservice@gmail.com
Address: 9 May Field Dr - Kingston, Jamaica
Acknowledgment: By using our service, you acknowledge that you have read these Terms of Service and agree to be bound by them.
Privacy Policy
Effective Date: June 25th, 2025
Last Updated: June 25th, 2025
Hawthorne ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Hawthorne when you visit our website or use our services.
1. Information We Collect
Personal Information
When you interact with our service, we may collect the following personal information:
Account Information:
Name and contact information (email, phone number)
Billing and shipping addresses
Account preferences and settings
Order Information:
Purchase history and order details
Payment information (processed securely by third-party payment processors)
Shipping and delivery information
Automatically Collected Information
We automatically collect certain information when you visit our website:
Usage Data:
IP address and location information
Device and browser information
Pages visited and time spent on our website
Referring website information
Cookies and Tracking Technologies:
We use cookies to enhance your browsing experience
Analytics data to improve our website and services
Marketing and advertising preferences
2. How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment
Processing and fulfilling your orders
Communicating with you about your orders
Providing customer support and service
Managing returns and exchanges
Business Operations
Improving our products and services
Analyzing website usage and customer behavior
Preventing fraud and ensuring security
Complying with legal obligations
Marketing and Communications
Sending promotional emails (with your consent)
Providing updates about new products and services
Personalizing your shopping experience
Conducting surveys and market research
3. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
We work with third-party service providers who help us operate our business:
Printful (Fulfillment Partner):
Order details and shipping information for product fulfillment
Customer service and return processing
Quality control and production requirements
Payment Processors:
Payment information for transaction processing
Fraud prevention and security verification
Shipping Carriers:
Name and shipping address for delivery
Order tracking and delivery confirmation
Website and Marketing Services:
Analytics providers (Google Analytics, etc.)
Email marketing platforms
Customer service tools
Legal Requirements
We may disclose your information when required by law or to:
Comply with legal process or government requests
Protect our rights and property
Prevent fraud or illegal activities
Protect the safety of our users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners with appropriate notice to you.
4. Data Security
We implement appropriate security measures to protect your personal information:
Technical Safeguards
Secure Socket Layer (SSL) encryption for data transmission
Secure servers and data storage systems
Regular security updates and monitoring
Access controls and authentication requirements
Organizational Safeguards
Employee training on privacy and security
Limited access to personal information on a need-to-know basis
Regular security audits and assessments
Important Note: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Control
Access: Request a copy of the personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your data in a commonly used format
Marketing Communications
Opt-out: Unsubscribe from promotional emails at any time
Preferences: Manage your communication preferences in your account settings
Cookies and Tracking
Browser Settings: Disable cookies through your browser settings
Opt-out Tools: Use industry opt-out tools for targeted advertising
6. International Data Transfers
We operate globally and may transfer your personal information to countries other than your country of residence, including:
United States (where Printful facilities are located)
Other countries where our service providers operate
We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.
7. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce agreements
Specific Retention Periods:
Account information: Until account deletion plus 7 years for legal compliance
Order information: 7 years for tax and legal requirements
Marketing data: Until you opt-out plus 30 days for processing
8. Children's Privacy
Our services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
9. Regional Privacy Rights
California Residents (CCPA)
California residents have additional rights including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
Note: We do not sell personal information as defined by the CCPA.
European Union Residents (GDPR)
EU residents have rights including:
Lawful basis for processing (legitimate interest, consent, contract performance)
Right to object to processing
Right to data portability
Right to lodge a complaint with supervisory authorities
10. Third-Party Links and Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last Updated" date. For material changes, we may provide additional notice such as email notification.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
General Inquiries:
Email: hawthorneglobalservice@gmail.com
Address: 9 May Field Dr - Kingston, Jamaica
Response Time: We aim to respond to privacy inquiries within 30 days.
Your Consent: By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

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Return Policy

Terms of service

Privacy Policy